Robert Hall

Epic Consultant & Coach

Helping Healthcare Organizations Implement and Extend Epic

Hi, I’m Robert Hall, founder of EverydayCX. With a deep passion for digital health solutions, I have spent over 13 years working with healthcare organizations—from small, single-provider clinics to large, enterprise health systems—implementing and optimizing Epic. My experience encompasses Epic applications, project leadership, and training, with a specific focus on creating and enhancing Community Connect programs from both the hub and client perspectives.

My Services

  • Extending Epic

    If your organization is currently using Epic as its EHR and you are considering launching a Community Connect program—or if you are seeking to revitalize, optimize, or expand your existing Connect initiative—I bring over a decade of experience managing such programs. I developed a robust Connect program that evolved into its own business unit, supporting some of the largest Connect customers across the country.

    Areas of Expertise:

    Cost Models and Pricing Structures

    Add-On Service Development

    Operational Playbooks for Standardized Delivery

    Customer Success Strategies and SOP Development

    Contract Negotiations & Statement of Work (SOW) Drafting

    Governance and Decision-Making Frameworks

    Change Management Protocols

    Implementation & Support Standards

    Affiliate Builder Programs

    Vendor Management Strategies

    Coaching and Training Support Staff

    Few consultants have the depth of experience I offer in helping organizations build, expand, or refine their Community Connect programs. I would welcome the opportunity to collaborate with your team and support your growth objectives.

  • Implementing Epic

    Choosing Epic as your EHR represents a substantial investment, and I have supported more than 60 healthcare organizations in navigating this journey, both as direct customers of Epic and as participants in the Epic Connect program through partnerships with larger health systems.

    While Epic remains one of the most robust EHR systems available, the selection of your Epic hosting partner is crucial. With an inside perspective on what defines an effective Epic host, I can provide guidance at any stage of your journey, ensuring you make the best choice to support your organizational goals.

    Areas of Expertise:

    Program and Project Management Leadership

    Training Leadership and Development

    RFP (Request for Proposals) and Vendor Selection Support

    Implementation Best Practices and Standards

    Change Management Strategies

    3rd Party Application Selection & Integration

    Technical Integration Requirements

    At-the-Elbow Support During Go-Live

    Ongoing Operational Support

    New Project Identification and Execution

    Client Representation and Advocacy

    With these capabilities, I am uniquely positioned to assist organizations not only in implementing Epic but also in optimizing their relationship with their Epic host, ensuring a seamless and successful deployment.

Testimonials

“Rob was an incredibly important influence in turning around a very difficult launch. He has a wonderful capability to understand and advocate for his clients. In fact we didn’t even feel like we were a client he was just one of us. He has the integrity to earn trust in business situations that lack it. His leadership and professionalism were, in every way, responsible for righting the ship during one of the most challenging projects in my 6 years as CEO of the company.”

— Jason P.

“Robert is an amazing leader who cares deeply about doing a "job well done." He establishes excellent relationships with customers while always providing them with clear, supportive communication. His attention to detail has resulted in tremendous cost savings. Robert is incredibly talented, and he takes great pride in all that he does.”

— Shantra M.

“I have learned so much from working with Robert Hall. He cares deeply about his work. He is an active listener and gifted problem solver. He shows genuine compassion for others during hard times. Expect great things!”

— May J.

Book a free 20-min Consultation

We’ll assess goals and current needs to ensure success.